What the Dashboards Track
Top Reported Locations
See which police stations, clinics, or government offices receive the highest number of complaints, negative ratings, or misconduct reports from citizens. Our dashboards highlight these locations as high-risk service points, helping oversight bodies prioritize investigations, interventions, and public accountability measures.
Common Complaints
Identify recurring patterns in poor service delivery or misconduct across public institutions — including frequent complaints about long delays, bribery, abuse of power, negligence, or discrimination. These insights reveal systemic issues that demand urgent attention from both leadership and watchdogs.
Live Quotes
Access authentic, anonymous feedback submitted directly by citizens — unfiltered insights into how people truly experience public services. These lived accounts add context to the data, revealing not just what went wrong, but how it made people feel.
Trends Over Time
Track how public sentiment toward government services changes month by month — highlighting shifts in trust, satisfaction, or frustration across key departments. These trends help detect early warning signs, measure the impact of interventions, and guide responsive policy decisions
Top Reported Locations
Monitor which police stations, public clinics, Home Affairs branches, and other government service points are most frequently flagged by the public for poor performance, misconduct, or abuse. This feature highlights high-risk locations that require immediate attention, helping authorities and civil society prioritize oversight and response efforts.
Public Trust Scores
View star ratings submitted through the iServe platform, broken down by individual institutions — from police stations to clinics and municipal offices. These visual summaries reveal which locations consistently deliver quality service, and which ones fall short in the eyes of the public.